Blog / ESG VMI 2021 Client Survey – 96% Service 6th December 2021 — by Barry Bassett In December 2021, we held our 14th annual client satisfaction survey, asking all VMI clients who had hired from us in the previous 12 months exactly what they thought about us and we have included them for you here.Most importantly though, 40 of you voted VMI 4.8 on customer service (3 is average, 4 is good and 5 is excellent), which is equivalent to 96% client approval rating. This is the sixth times in as many years that you have scored us 4.8 and we are thrilled that you consider that we deliver at this level.Full VMI 2021 Client Survey